Cancellation and Refund Policy

This Cancellation and Refund Policy applies to all digital software subscriptions, membership plans (including SaveMy75 Pro and Student Pass), and paid services purchased through SaveMy75, an independent software service operated by its sole proprietor, Abhinav Rao, under FARSSH, Hyderabad, Telangana, India.

As an educational technology utility offering instant digital access to analytics and portal sync algorithms, we provide clear procedures for cancelling future recurring renewals and submitting refund requests for eligible billing discrepancies.

SaveMy75 provides full customer autonomy over recurring subscriptions and automated payment mandates:

• Self-Serve Cancellation: You may cancel an active recurring subscription or AutoPay mandate at any time through the in-app subscription management screen or account settings.
• Assisted Cancellation: If you experience difficulty cancelling through the application interface, you may email support@savemy75.com with your registered Google account email and roll number at least 24 hours prior to your scheduled renewal date.
• Immediate Effect on Future Charges: Once cancelled, your payment mandate or recurring renewal instruction is immediately revoked in our billing system and through Razorpay. You will not be charged on the next scheduled renewal date.

When you cancel an active recurring subscription:

• Retained Access: You will continue to have complete, uninterrupted access to all paid premium features through the remainder of your currently paid billing term (e.g., until the end of the current month, semester, or year paid for).
• Graceful Transition to Free Tier: Upon expiration of the active billing cycle, your account automatically transitions to our free basic tier. Your historic records, calculation notes, and profile settings are preserved and will not be erased.
• No Prorated Mid-Cycle Cancellation Refunds: Voluntary cancellation of a subscription mid-cycle does not entitle the user to a prorated cash refund for the unused days of that cycle, as digital access remains live and fully available through the end of the cycle.

Because SaveMy75 is a digital software service with immediate server resource provisioning, refunds are evaluated on a case-by-case basis under the following qualified circumstances:

• Persistent Technical Failure: If a payment is successfully debited from your bank or payment method, but premium subscription features fail to unlock on your account due to a backend system failure, and our technical support team is unable to manually provision or resolve the issue within forty-eight (48) hours of your written notification.
• Duplicate or Erroneous Charges: If you are debited multiple times for the same subscription period due to a payment gateway timeout, network fluctuation, or retry error. In such cases, all duplicate charges are refunded in full.
• Verified Unauthorized Transactions: If your payment instrument was fraudulently used to purchase a subscription without your authorization, subject to verifiable confirmation and prompt notification within seven (7) calendar days of the transaction.

Refunds will not be issued under the following circumstances:

• Change of Mind: Requests submitted simply due to a change of mind after the subscription has been activated and used.
• Third-Party ERP Portal Downtime: Temporary downtime, layout changes, maintenance, or firewall blocks implemented by your educational institution's external portal (e.g., HITAM, WebProsIndia) that temporarily delay scraper synchronization, as manual attendance entry and calculation tools remain fully operational.
• Academic Consequences: Any academic penalties, attendance detentions, or loss of exam hall tickets, as SaveMy75 metrics are strictly planning estimations and institutional registers remain authoritative.
• Untimely Requests: Refund requests submitted after more than seven (7) calendar days have elapsed from the transaction date.

In the event of a payment deduction where your bank account is debited but the payment status displays as "Pending" or "Failed" on the checkout screen:

Such occurrences are typically temporary banking settlement holds. The payment gateway (Razorpay) or banking network automatically reconciles such unsettled transactions within 24 to 72 hours, either completing the payment or reversing the funds back to your source account automatically without manual intervention.

If your funds have not returned within 72 hours, contact support@savemy75.com with your bank reference number (RRN) or Razorpay payment ID.

To request a refund for an eligible transaction, follow these steps:

• Send an email to support@savemy75.com within seven (7) calendar days of the transaction date.
• Use the subject line: Refund Request - [Your Roll Number or Email].
• Provide the following details in your message:
  • Registered Google account email used on SaveMy75
  • Razorpay Payment ID (e.g., pay_XXXXXXXXXXXXXX) from your payment receipt or SMS
  • Date and amount of the transaction
  • Clear description of the technical issue or reason for the refund request

Once received, our support team follows a structured review process:

• Review Period: We will review your request, verify system logs and transaction status with Razorpay, and provide a formal written response within two (2) business days.
• Approval & Initiation: If approved, the refund is initiated immediately through the Razorpay payment gateway API back to the original source payment instrument (original UPI ID, bank account, or card).
• Bank Credit Timeline: Under standard Indian banking procedures, refunds typically reflect in your account within five (5) to seven (7) business days from the date of initiation, depending on the recipient bank's settlement cycles.

We strongly urge users to contact our customer support team directly at support@savemy75.com before filing a chargeback or payment dispute with your bank or UPI app. Most billing questions or technical access problems can be investigated and resolved promptly within 24 to 48 hours.

This Cancellation and Refund Policy constitutes the operational standard implemented for SaveMy75 digital software services and recurring AutoPay subscriptions under Razorpay merchant guidelines.

Notice: The substantive provisions herein—specifically the 7-day claim window, 48-hour resolution criteria, and 5-to-7 business day Razorpay settlement timeline—have been established as fair and commercially sound guidelines and remain subject to direct proprietor review and approval.

For any billing, cancellation, or refund questions:

• Email: support@savemy75.com
• Operating Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
• Contact Us Page: https://savemy75.com/contact
• Terms and Conditions: Terms and Conditions